O Victoria, programa de fidelização da TAP, optimized customer service in General and created specific lines dedicated to call center customers with Silver and Gold.
Victoria Gold customers now have at their disposal a helpline (707 202 047) through which, In addition to the issues related to program Victoria, Gold customers will be able to deal with any subject with TAP: emission of tickets, baggage topics, entre outros. This is a helpline from A to Z in the client's life. All in a single number and with a single customer service agent.
Customers Victoria Silver, representing today nearly two percent of the total customer base Victoria, They also have a new dedicated number, service priority (707 205 800).
