EDreams ODIGEO is introducing a flight cancellation guarantee that allows customers to cancel their flights to 24 hours before departure and receive a refund of 80% the value of the ticket.
The warranty “Cancellation for any reason” offers a higher level of flexibility, that allows travelers to receive a refund of 80% If a trip is affected by unforeseen circumstances – as illness or work commitments – or simply the customer changes mind.
The cancellation process is designed to be simple and easy to use by customers, without having to give any explanation, needing only to call the customer service and confirm that they wish to cancel your trip. The refund process is handled directly by the customer support team of eDreams ODIGEO, without involving third parties. The maximum refund is €5,000 per person or €45,000 per trip.
According to recent studies conducted by eDreams ODIGEO, serving 18 millions of customers each year, flexibility is one of the main priorities of travelers when booking a trip. With the “Cancellation for any reason” eDreams ODIGEO strengthens your commitment so to provide to its customers the most convenient option and at the best prices.
This new service, available in the reservation platforms of online travel agency (eDreams, Opodo, GO Voyages and Travellink), is available for 40.000 destinations and 530 companhias aéreas, complementing the existing flexibility products, as the free cancellation on the day of booking.
